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Getting Started
A big thank you for your purchase from the DjangoMango team!
A big thank you for your purchase! We are thrilled to have you become part of our family. However, our job isn't over yet. It's time for us to work on making sure that you can get the best out of Django and our products. So, towards that, we have pulled together this guide to help you get up and running.
Accessing your Member Portal
You will need to access your DjangoMango 'Member Portal' in order to download purchased products. If you were signed into your DjangoMango account prior to the checkout process, the purchase will be automatically assigned to that same account.
However, if you were not signed in prior to the checkout process, the purchase will instead be assigned to a new account based on your payment details. If that is the case, you should look for a password reset request email which would have been sent to the same email address you provided during checkout. Please follow the instructions in that email to reset your password and access your account.
Once you have access to your Member Portal, you will want to first confirm and update your information via the 'User Profile' and 'Account Details' view. The User Profile view will allow you to update your name, country of location, and bio. While the Account Details view will allow you to update your username, email, and newsletter subscription settings.
Note that requests for account deletion can also be made via your Member Portal. We will permanently delete all accounts marked for deletion on our next purge cycle. You will be unable to request new product download links after your account has been purged, so we ask that you keep this in mind.
Downloading your Product
All DjangoMango products come with one year of free updates. You can download the latest version of your product via your Member Portal anytime over this period. However, after the one year period has expired, you will be unable to download the product and will need to make a new purchase in order to renew your download link.
Your products, licence keys, and download links can be found via the 'Your Products' view:
Invoices and Requesting a Refund
We provide invoices for all DjangoMango purchases. Invoices will include your user profile details as well as information related to the products and amounts paid under that transaction. Note that you will also find your transaction ID via the corresponding invoice.
Refund requests can also be made via the Member Portal. Our refund policy is outlined in our Terms and Conditions. Please provide a message outlining your request for refund, including which product you are having issues with, as well as some specifics on the issue you are having. We will promptly assess all requests and make contact with you using the current email address associated with your account.
Your invoices and refund requests can be made via the 'Your Invoices' view:
Next Steps
We have prepared guides to help you Create your Development Environment, Create your Production Environment and to Get Started with your Product. Not all steps may to be relevant to you, and likewise, we have noted some steps as being completely optional. But do feel free to make use of what you need.
Last modified 6mo ago